What Incoming Students Really Know About Digital Literacy

Today’s 16–18-year-olds are arriving at university with a strong sense of digital

confidence, but that doesn’t always translate into digital readiness. Our recent collaborative research with seven UK universities reveals important insights about the skills gap between what prospective students feel they know, and what’s actually expected of them in higher education.

The findings suggest that while students regularly use word processors and presentation tools, fewer have experience with spreadsheets, online collaboration platforms, or file management software. Fewer still report knowing how to use any of these tools beyond their most basic applications.

"I don't feel very prepared to use these skills at university… I feel like the skills needed at secondary are quite different to those at university."  Participant intending to study Human & Animal Medicine

One surprising barrier? Embarrassment. Young people reported high levels of discomfort about asking for help (especially in public)  which may explain why some arrive at university unsure of how to seek support.

As libraries continue to lead on digital skills initiatives, this research is a reminder that students may need both technical training and support to feel safe and confident asking for help.

👉 Interested in the full insight report or a conversation about how this links to your library’s strategy? Contact us